We process and pack our orders fast, so orders cannot be cancelled after 12 hours of placing the order or when it's been shipped. Please email us within 12 hours at hello@haileyrose.co with your order number for us to help you.

Please contact hello@haileyrose.co with your order number and any details and we will do our best to help you. Please note, our customer team works incredibly hard so please give them 72 hours to respond. 
Please note: we cannot guarantee modifications before dispatch.

Yes, most of the time you can. Please contact hello@haileyrose.co with your order number and exchange request and we'll be happy to help!

All information on returns are available online here.

Please email our customer team at hello@haileyrose.co with your order number and pictures/video of the issue and we'll help you out.